New Training: ORSC™ (Organization and Relationship Systems Coaching)
ORSC™, an ICF accredited program, is an integrated and robust coaching model based on Relationship Systems Intelligence™.
Beyond Emotional Intelligence and Social Intelligence is the realm of Relationship Systems Intelligence where one’s focus shifts to the relationship with the group, team or system. This approach creates sustainable and resilient teams (and families).
Welcome to the right place!
Our workshops are the result of extensive search efforts and are the most recent the industry has developed to ensure you’re stronger than your challenges today and tomorrow.
The Solution We knew we had the antidote and we wanted to make a lasting change that would impact Z’s day-to-day operations long after our intervention is over. It was a clear issue of mindset, and no matter the number of skill building hours invested, nothing would make a difference until the mindset is where it needs to be. And […]
When Z telecom wanted to sort out its collaboration challenges, “trace was brought on board and was briefed about the dysfunctional patterns that are hindering the progress of many vital initiatives: employees and teams were focused on themselves and showed little care to what comes next in the chain.
In such an arena, many Banks, of which Bank B, have resorted to mergers and acquisitions coupled with innovative marketing strategies and aggressive recruitment and retention plans to gather what it takes to be among the top alpha banks of the country. These strategies, along with the growth they secure, bring a series of challenges related both to the new […]
In the industry that forms the backbone of the economy in Lebanon, training and development of the human potential that makes it as such becomes as much a duty as it is a belief of HR and senior leadership.
Let alone the harshness of the market, the conditions of the world economy and its requirements, and the challenges of growth that banks are faced with.
Some of the vital challenges HR had to deal with to support the Bank strategies were directly related to customer service and employees disengagement; the culture has always been pure aggressive selling and growth with no real attention to customer or employee experience and satisfaction. This has resulted in a high number of complaints received daily from customers, losing prospects […]
Bank O has been expanding locally and internationally while simultaneously setting the ground for an enhanced customer experience at all its touch points. While it gained increased shares through opening new branches all over Lebanon and abroad, talent development became a priority to help the bank grow in a healthy-sustainable manner.