CASE STUDIES

Z Telecom
Shifting Mindsets

The Solution We knew we had the antidote and we wanted to make a lasting change that would impact Z’s day-to-day operations long after our intervention is over. It was a clear issue of mindset, and no matter the number of skill building hours invested, nothing would make a difference until the mindset is where […]

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Bank B
Staff Engagement

In such an arena, many Banks, of which Bank B, have resorted to mergers and acquisitions coupled with innovative marketing strategies and aggressive recruitment and retention plans to gather what it takes to be among the top alpha banks of the country. These strategies, along with the growth they secure, bring a series of challenges […]

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Bank O
Talent Development

Some of the vital challenges HR had to deal with to support the Bank strategies were directly related to customer service and employees disengagement; the culture has always been pure aggressive selling and growth with no real attention to customer or employee experience and satisfaction. This has resulted in a high number of complaints received […]

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Upcoming Public Workshops

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Nov

26

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Fierce Conversations

This modular workshop is at the core of our people management and leadership development programs. Besides refocusing mindsets around the vital role that real, unmasked, […]

Dec

6

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Real People Management

Let’s be real: many of the management tools taught in trainings don’t work. They don’t work primarily because they focus efforts on the observable behavior […]

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