Real Presentations workshop made me more able because it depended on real presentations rather than a theoretical walk-through. It gave me a shift in the mindset because it gave me a tool to focus on the audience and to connect in an effective way to deliver an impactful message. It provided me with self-control when I am among a wide group of people.
Joelle El Helou gave Bank of Beirut staff what matters most in Customer Service Excellence. Ever since I have been recommending “trace to management and Joelle has been giving our staff workshops that covered all areas of service and sales. Joelle’s thorough knowledge of the real life in a branch with all its ups and downs enabled her to capture staff’s attention all throughout the sessions.